Customer Support Promise:
Running a simulation in your class requires support. We pride ourselves on our outstanding Customer Support Staff, who consistently receive “superior” marks from our customers. With that in mind, we offer you the following promises that will ensure you have all you need to get the most out of our simulations. As our customer, you will receive:
- Your own Customer Relationship Manager: a real person, who will gladly assist in getting your course site set up and answer your questions.
- A team of Customer Relationship Specialists who work directly with your Customer Relationship Manager to assist them in answering your questions.
- A team of Customer Support Specialists, trained to answer general support questions, as well as quickly identify issues that need to be addressed ASAP by the Customer Support Team of your simulation.
- A response to any question within 24 hours during the business week. High priority issues are addressed during the weekend, but lower priority questions will be addressed the following Monday.
- 24 hour access to our Support FAQ database: to allow you and your students to find the answer on your own if needed.
- Up to date resources (manuals, guides, PowerPoints, etc.) to help you integrate the simulation into your already existing lesson plan.
- If you encounter any issues while using the simulation, our experienced Development Team will work directly with your Customer Support Team to resolve them in a timely manner.
We look forward to working with you!