Willbann Terpening

Willbann Terpening is Professor of Operations Management at Gonzaga University’s School of Business Administration. He teaches courses in operations management, research methods, spreadsheet modeling, and process management at the undergraduate and graduate levels. His areas of expertise are process management, the use of information in operations management, and human judgment and decision-making.

Dr. Terpening’s research has been published in leading journals, including Psychology and Marketing, the Journal of Psychology, and the Journal of Business and Management. He consults in the areas of operations, information systems, and research methods. He sits on the board of Sirti, a state economic development agency and other nonprofit organizations.

In addition, Dr. Terpening has programmed systems to support managerial decision- making for several organizations. He received his Ph.D. and M.A. from Southern Illinois University and his B.A. from the University of Montana.