Interpretive shares your goal of creating tomorrow’s business leaders. Today’s students need to understand complex problems, experience working in teams of people with diverse opinions and personalities, and ultimately come to a decision in the face of many competing options. That part isn’t simple. And that is why students need practice. Simulations provide that practice in a low-risk, highly engaging environment. We will continue to improve and expand our range of simulations to meet the ever-changing demands of our worldwide customers. Everyone at Interpretive is looking forward to working with you.
Founder and Author, Interpretive Simulations
Our primary goal is to help instructors give their students the opportunity to “Learn by Doing”. We not only have products to provide that experience, but the people to make that happen for your students. I started in 2001 at Interpretive as a customer support/technical specialist, and then soon moved into our development team as a programmer. As President, I’ve used that experience to reinforce what I myself learned by doing: that you, our customer are of primary importance. I am committed to our customer support promise to give you real people to talk to, a team committed to your success, outstanding products, and fast and accurate answers to both you and your students.
President, Interpretive Simulations
Our marketing team has years of experience in the simulation industry for higher education! We’re responsible for marketing and promotion, as well as sales coordination. Our most important job is to listen to the objectives each instructor wants to achieve as well as the challenges they face in their course. We attend dozens of academic conferences every year and it’s often the best place for those conversations. We’re also responsible for our website, promotions, as well as contributing to the development of our sims by providing industry context and design ideas. To us, marketing is about the relationship we have with our customers, understanding their needs, and providing the resource for those needs.
If you use one of our simulations, you will come in contact with our Customer Support team—they’re there to help you set up your class, answer questions along the way, and ensure your students have the best experience possible with our simulations! As a company, we’ve invested heavily into support because our customers deserve it! Our Customer Relationship Managers oversee the sims by general category: Marketing, Management, and Strategy. Each of them has a Customer Relationship Specialist who assists our customers by answering questions, setting up classes, and much more. Our customer support team has direct access to the authors of our simulations as well as our development team, giving them the resources to answer your questions as needed.
Your team has the best customer service that I've ever seen for an academic product!
In my years (forgotten how many, but it is quite a few) of dealing with Interpretive Simulations, I have always received excellent customer service. This year, the support team has gone over and above that standard and far exceeded my expectations. Once again, my heartfelt appreciation for your willingness to meet a customer's needs and help with problems.
I just wanted to say that your company's support is the quickest, friendliest and most efficient I've ever encountered. I know that several other faculty here have said the same thing. We sincerely appreciate it!
Thanks for all of the work that you and others on the team put in throughout this term, in my books it is impossible for the other simulations to compete with you.
As always, thanks for the great support! It’s always great working with everyone at Interpretive!
You have assisted GREATLY! Thank you so much! It has been a while since I did this simulation and although I am a little rusty, I realize why this is such a GREAT PROGRAM! Again, thanks to you and all those GREAT PEOPLE at Interpretive Simulation!
I am writing to express my appreciation to the Interpretive Team for the terrific support you provided (again) to my students and me. Having used the simulation in three previous classes, I continue to greatly appreciate the assistance and guidance providing by your organization. Thank you very much!
As always. Customer service at interpretive.com is 100% reliable.
I wanted to express my appreciation for the outstanding support provided by the staff at Interpretive Simulations. Whenever I had an issue; and there were more than I anticipated (all due to students); your team responded rapidly with clear instructions on how to resolve them.
As a first time adopter of the simulation I could not be more impressed and delighted to receive this tremendous and timely assistance.
You guys in Interpretive's customer support team provide the fastest turnaround on customer requests on this (and probably any other) planet!
I'm always thrilled with your company's EXCELLENT customer service!